Terms of Service & Client Agreement

1. Overview & Engagement Scope

These Terms of Service govern all software engineering, technical architecture, consulting, and AI systems implementation services provided by GM Labs Technology Consulting ("GM Labs", "we", "us", or "our") to our business clients ("Client", "you").

Each client engagement is defined by an agreed Statement of Work (SOW), technical proposal, or milestone schedule specifying the deliverables, timeline, and associated compensation.

2. Intellectual Property (IP) Ownership

We operate on a 100% Client Ownership standard:

• Upon receipt of full payment for each respective milestone or invoice, all custom source code, documentation, designs, and digital assets produced specifically for the Client become the exclusive intellectual property of the Client.
• GM Labs retains ownership of pre-existing proprietary developer tooling, boilerplate libraries, and open-source packages, granting Client a perpetual, royalty-free, non-exclusive license to use such components integrated into the final deliverable.

3. Invoicing, Payments & Milestones

Engagements are billed in United States Dollars (USD) or equivalent agreed currencies via secure electronic payment gateways (including Stripe, direct wire transfer, or escrow):

• Fixed-Price Sprints: Billed on a milestone basis (typically 50% deposit upon kickoff, remainder tied to delivery and verified staging sign-off).
• Monthly Retainers: Billed in advance at the start of each 30-day sprint cycle.
• Invoices are payable within seven (7) business days of issuance unless otherwise stipulated in the SOW.

4. 30-Day Bug Warranty & SLA

We stand behind our production quality:

• All fixed-scope deliverables include a complimentary 30-day warranty starting upon production deployment or delivery handover.
• Any reproducible defects, bugs, or deviations from the mutually agreed SOW identified within this window will be remediated at zero additional charge.
• Warranty does not cover third-party breaking changes (e.g., unexpected upstream API deprecations, infrastructure outages by hosting providers), or modifications made to the codebase by third parties after handover.

5. Confidentiality & Mutual NDA

Both parties agree to hold all proprietary trade secrets, user data, source code, and commercial strategies disclosed during the engagement in strict confidence. We routinely execute bilateral Non-Disclosure Agreements (NDAs) prior to codebase access or architecture discovery.

6. Cancellation, Termination & Refunds

Either party may terminate an ongoing engagement with fourteen (14) days written notice:

• In the event of early termination, Client is responsible solely for work completed up to the date of notice, and all completed work and code will be immediately transferred to Client upon settlement.
• Deposits for unscheduled or uninitiated sprint work are refundable minus any incurred transaction or architecture setup costs.

7. Contact & Legal Notices

For commercial inquiries, invoicing disputes, or legal documentation, please contact our team directly: